Contact Us – Snuzoo

Do you need help?

We're here to help.

Email: You can reach out to us anytime at care@snuzoo.com  and our team will promptly assist you. 

Order Confirmation and Support: When you place an order with us, you will receive a confirmation email (check your spam/junk folder if needed). If you have any questions about your order, please include your order number from the confirmation email when reaching out to us. 

We Value Your Feedback: We highly appreciate your feedback as we continuously strive to enhance our products and services. If you have any suggestions, comments, or concerns, please don't hesitate to reach out. Your satisfaction is our top priority, and we're dedicated to making Snuzoo your go-to destination for all your home, kitchen, and family needs. 

Social Media: Connect with us on Facebook and Instagram to stay updated on promotions, news, and more. You can message us there too! 

Stay Connected: You can reach out to us anytime at care@snuzoo.com and our team will promptly assist you. You can also find links to our social media profiles in the footer of our website. Our goal is to provide information and assistance that anyone can understand. 

Thank you for choosing Snuzoo! We're here to assist you every step of the way.

Frequently Asked Questions (FAQ) - Snuzoo: Your Questions Answered

What types of products do you offer?

At Snuzoo, we offer a wide range of high-quality pet supplies, including food, toys, grooming products, bedding, and accessories for dogs, cats, birds, fish, and small animals.

Do you ship internationally?

Yes, we provide free shipping to all countries within Europe. For shipping outside of Europe, please contact us at care@snuzoo.com for more information.

What is your return policy?

We accept returns within 15 days of purchase for a full refund or exchange. The items must be unused and in their original packaging. Please contact our customer support team at care@snuzoo.com for assistance with returns.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the courier's website

What payment methods do you accept?

We accept various payment methods, including credit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options.

How do I contact customer support?

Our customer support team is available via email at care@snuzoo.com during our business hours: Monday - Friday, 9 AM - 5 PM.

Do you offer product guarantees?

Yes, we stand behind the quality of our products and offer a guarantee to ensure customer satisfaction. If you have any issues with your purchase, please contact our customer support team for assistance.

Can I provide feedback on the products or services?

Yes, we value your feedback and are always looking for ways to improve our products and services. Please feel free to contact us with any suggestions, comments, or concerns. Your satisfaction is our top priority.

Write us an E-Mail

You can always email us if you have any questions or comments. We will answer you within 24 hours.Write to us: care@snuzoo.com

Chat with us

Contact us quickly! We are happy to answer any of your questions during our opening hours. 24/7

CONTACT US

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